Privacy Policy

Your privacy is important to us. This policy explains how we handle your data.

Last Updated: October 12, 2025

1. Introduction

This Privacy Policy describes how 4EDU ("we", "us", or "our") collects, uses, and protects the personal information of visitors to our website and users of our school management SaaS platform. We are committed to protecting your privacy and ensuring the security of your personal data in accordance with best practices and applicable laws in Pakistan.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide and improve our services to you. The types of data we collect include:

  • Personal Information: This includes data you voluntarily provide when you sign up for our service, contact us, or register for a free trial. This may include your name, email address, phone number, institution name, and other contact details.
  • Student and Staff Data: As a school management system, our platform processes data on behalf of your institution. This may include student names, academic records, attendance, parent contact information, and staff details. This data is the property of your institution, and we process it only as instructed by you, our client.
  • Usage Data: We automatically collect data on how our website and services are accessed and used. This may include your IP address, browser type, device information, pages you visit, and the time and date of your visit. This data helps us improve our platform's functionality and performance.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

3. How We Use Your Information

We use the collected information for various purposes, including:

  • To provide and maintain our SaaS platform.
  • To process your registration and manage your account.
  • To communicate with you, respond to your inquiries, and provide customer support.
  • To improve our website, products, and services.
  • To monitor the usage of our service and analyze trends.
  • For marketing and promotional purposes, if you have opted in to receive such communications.
  • To detect, prevent, and address technical issues or fraud.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to others. We may share information with third parties in the following limited circumstances:

  • Service Providers: We may share your data with trusted third-party vendors and service providers who perform functions on our behalf, such as hosting, payment processing, analytics, and email delivery. These providers are obligated to protect your data and are only permitted to use it for the purposes for which it was provided.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to a valid request from a government or law enforcement agency.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the new owners as part of the transaction.

5. Data Security

The security of your data is paramount to us. We implement robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include data encryption, access controls, secure servers, and regular security audits.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee its absolute security.

6. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data. You have the right to request access to, correction of, or deletion of your personal information held by us. To exercise these rights, please contact us at the email address provided below.

7. Children's Privacy

Our services are primarily intended for use by educational institutions, which may process data relating to children under the age of 13. We do not knowingly collect personal information directly from children without the consent of the school and the parent or guardian. If we become aware that a child has provided us with personal information without such consent, we will take steps to remove such information.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. We will also update the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us by email: info@4edu.com.pk